framer
Healthcare

Compassionate. Compliant. Fast.

From appointment reminders to benefits questions, Framer gives patient support teams AI that's HIPAA‑ready and empathetic by default.

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The problem

What breaks at your scale.

  • 01Patients wait 20+ minutes for basic questions.
  • 02Agents juggle EMR, portal, formulary and payer tools.
  • 03Regulatory reviews slow every workflow change.
  • 04After‑hours coverage costs more than it deflects.
Help center · Billing

Refund policy for EU orders

Orders within the EU can be returned within 30 days of delivery. Refunds are issued to the original payment method within 3–5 business days after the return is received at our warehouse in Rotterdam...

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Outcomes

Measured lift, not vibes.

24/7
Coverage
HIPAA
BAA signed
‑61%
Wait time
97%
Patient CSAT
Use cases

Where Framer shines.

Appointment & benefits
Reschedule, verify coverage, explain EOBs with cited sources.
Portal navigation
Guide patients to the right form, provider or telehealth session.
Care team triage
Route clinical questions to the right nurse or MD with full context.
How it works for healthcare

PHI‑safe answers, clinician‑routed escalations.

Every interaction runs through HIPAA‑aligned controls with clinical guardrails baked into the model layer.

  1. STEP 01
    Verify identity

    MFA, patient‑portal SSO and demographic checks precede any account‑specific reply.

    • Portal SSO
    • Step‑up on PHI access
    • Consent captured
  2. STEP 02
    Redact PHI before inference

    Names, DOBs, MRNs and free‑text PHI are masked before the message ever reaches the model.

    • Deterministic masking
    • PHI‑scoped audit log
    • BAA covered
  3. STEP 03
    Retrieve from approved sources

    EMR data via HL7/FHIR, plus your approved policy and formulary docs — nothing external, nothing generic.

    • Epic / Cerner / Athena
    • Formulary aware
    • Locale‑correct guidance
  4. STEP 04
    Clinical guardrails

    The model will not offer medical advice. Clinical intents trigger escalation to licensed staff by policy.

    • No diagnosis / dosing
    • Symptom triage to nurse line
    • Audit on every attempt
  5. STEP 05
    Escalate & archive

    Escalations land in the right clinician queue with full context. Everything is archived per HIPAA retention rules.

    • Role‑based queues
    • Retention policy engine
    • WORM archive
Workflow diagram
1Verify2Redact PHI3Retrieve4Guardrail5Escalate
Avg. setup
3 weeks
SLA
99.99%
Regions
12
"Our patients feel heard, even at 2am. And our compliance team sleeps at night."
Dr. Amelia Chen — CMIO, Meridian Health
FAQ

Common questions from this industry.

HIPAA?+

BAA available. PHI redaction, encryption at rest and in transit, audit trail on every action.

EMR integrations?+

Epic, Cerner, Athenahealth and Meditech via HL7/FHIR.

Clinical guardrails?+

Never gives medical advice. Escalates to licensed staff by policy.

Give your support team an unfair advantage.

Buy 50 credits. Deploy in a day. Measure lift in your first week.

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