framer
Analytics

Metrics that move the business.

CSAT, deflection, resolution time, cost‑to‑serve and agent coaching — measured, forecast, and explained.

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Capabilities

Everything you need, nothing you don't.

Executive dashboards
One board for the CX leader. Weekly digests for the CEO.
Cohort analysis
Slice CSAT and deflection by channel, region, plan, and cohort.
Agent coaching
Highlight replies that outperform — and specific moments to coach.
Forecasting
Volume, staffing and SLA breach forecasts up to 90 days out.
Root cause narratives
AI‑generated stories behind every metric change.
Audit trails
Every AI decision logged, versioned, and explainable.
Interface

The board deck writes itself.

Every Friday, an executive summary lands in your inbox with the numbers, the narratives, and the next actions.

Tickets deflected · 30d
0+42%
CSAT 98.4%
First reply 12s
Deflection 64%
JanAprJulOctDec
Customer feedback
EREmma R.
"Framer saved our launch weekend. 12-second replies at 3am."
DPDevon P.
"The AI actually reads our docs. Draft replies land ready to send."
AMAiko M.
"Our CSAT went from 89 to 98 in the first quarter."
Why teams love it

Outcomes, not outputs.

01
Real numbers
Deflection, CSAT lift, cost‑per‑ticket — attributed with control cohorts.
02
Faster reviews
QBRs go from a week of Google Sheets to a 20‑min conversation.
03
Coaching that works
Agents improve 3× faster with targeted, specific feedback.
04
Fewer surprises
Volume forecasts prevent the Monday morning fire drill.
Inside Analytics

From raw events to operating decisions.

Every ticket event streams into a real‑time warehouse. Metrics, forecasts and alerts are wired straight into the tools your team already uses.

  1. STEP 01
    Stream every event

    Sends, edits, escalations, deflections, CSAT — everything is captured with sub‑second latency and 90 days of hot storage.

    • Exactly‑once delivery
    • Schema evolution safe
    • Replay any window
  2. STEP 02
    Curated metrics out of the box

    80+ preset metrics for volume, handle time, deflection, CSAT, cost per contact and agent effectiveness — no SQL required.

    • Preset library
    • Formula editor for custom KPIs
    • Drill‑down to raw ticket
  3. STEP 03
    Forecasts you can staff against

    ML‑based forecasts predict volume by channel, skill and hour. Confidence bands power realistic scheduling.

    • Hourly resolution
    • Holiday + campaign aware
    • Exportable to Assembled / Verint
  4. STEP 04
    Anomalies before your CS lead notices

    Automatic detection on any metric, with root‑cause hints tied to product releases, backlog spikes and macro changes.

    • Slack + email + PagerDuty
    • Confidence‑scored alerts
    • One‑click mute & tune
  5. STEP 05
    Coaching + BI

    Agent scorecards ship weekly; raw data streams to Snowflake, BigQuery, Redshift, Databricks, Looker, Tableau, PowerBI.

    • Reverse‑ETL to CRM
    • Row‑level access
    • Semantic layer included
Workflow diagram
1. Event stream2. Warehouse3. Metrics engine4. Forecast + anomaly5. Dashboards & alerts
Avg. setup
3 weeks
SLA
99.99%
Regions
12
FAQ

Answers, before you ask.

Can we export to our BI tool?+

Native connectors to Snowflake, BigQuery, Redshift, Databricks, Looker, Tableau and PowerBI.

How is CSAT measured?+

Post‑resolution surveys plus AI‑inferred sentiment. Both are reported.

Do you support custom metrics?+

Yes — define any metric with our formula editor. Alerts and forecasts included.

Give your support team an unfair advantage.

Buy 50 credits. Deploy in a day. Measure lift in your first week.

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