Live · AI support conveyor

Every customer question.
One intelligent answer.

SupportMind helps modern teams resolve customer conversations faster with AI‑powered answers, automation and instant knowledge access — an always‑on engine that understands, drafts, and closes tickets in seconds.

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Trusted by teams handling thousands of customer conversations daily.

Avg response

38s

AI resolution

94%

CSAT score

98.6

Languages

104

SOC 2 Type II·HIPAA·GDPR·ISO 27001

app.supportmind.io · conveyorlive

Stage 1 · Customer messageincoming

Emma R.#48291shipping

“Where is my order?”

Stage 2AI understandingprocessing

Intent96%

Shipping status inquiry

Sentiment78%

Neutral · slightly frustrated

Priority62%

P2 · standard

History88%

3 prior tickets · VIP

Stage 3Knowledge searchprocessing

Help Center · Shipping FAQ98%

Policy · EU delivery windows91%

Ticket #47821 · similar case87%

SLA · P2 target 4h74%

4 sources · 0.18 s · vector + BM25

Stage 4AI response generationprocessing

Drafting reply · tone: professionalConfidence 99%

multilingual brand voice policy‑safe

Stage 5Agent review · one‑tap sendprocessing

ALSNKM

Alex is reviewing · edited 2 words

Draft time

0.9s

Review time

Sources cited

Stage 6Resolutiondone

Resolved in 12s

5.0

customer satisfied

“That was the fastest support reply I've ever had.” — Emma R.

Tickets resolved today

Avg response

0 s

AI resolution

CSAT

0.0

104 languages

How SupportMind thinks

One conversation. Six layers of intelligence.

Every ticket flows through a real‑time AI pipeline. Classify, retrieve, draft, verify, resolve — in under a second.

STEP 01

Ingest

Email, chat, voice, in‑app

STEP 02

Classify

Intent, priority, sentiment

STEP 03

Retrieve

Docs, tickets, CRM, code

STEP 04

Draft

On‑brand, cited, in your voice

STEP 05

Verify

Grounded · zero hallucinations

STEP 06

Resolve

Auto‑close or route to human

The workspace

An inbox that thinks with your team.

A unified agent surface with customer context, AI drafts, source citations and one‑click actions — designed for teams that resolve, not triage.

Unified inbox

All channels in one queue with instant translation and smart deduplication.

Full context

Customer profile, order history, past tickets, and CRM data — always in view.

Macros that adapt

Playbooks that rewrite themselves based on outcomes.

Shared queues

Skill‑based routing with live handoffs and follow‑the‑sun coverage.

app.supportmind.io/agent

Inbox

All · 42

Unassigned · 12

Mine · 7

Urgent · 3

Snoozed · 5

Closed · 218

Emma Reyes

Order #48291 · Gold · 3y

Any update on my refund? It's been almost a week.

Hi Emma — I just released your refund of $128.40. It'll land in 3–5 business days.

AI suggested next reply

Would you like me to expedite via store credit as a courtesy?

Customer

PlanGold

LTV$2,340

Tickets14

CSAT4.8

Sources

· Refund policy (EU)

· Order #48291 · Stripe

· Warehouse log · NL-01

Automation: Tier-1 Refunds

Live · 2,431 runs / mo

When ticket received

Any channel

Classify with AI

Intent + sentiment

Search knowledge base

Refund policy for EU orders

Orders within the EU can be returned within 30 days of delivery. Refunds are issued to the original payment method within 3–5 business days after the return is received at our warehouse in Rotterdam...

Auto-updated2.1k views · 98% helpful

Customer feedback

EREmma R.

"SupportMind saved our launch weekend. 12-second replies at 3am."

DPDevon P.

"The AI actually reads our docs. Draft replies land ready to send."

AMAiko M.

"Our CSAT went from 89 to 98 in the first quarter."

Automation

Workflows that write themselves.

Compose branching automations with a visual builder. Trigger on any event, act across any tool, and let AI decide the next best step.

1Auto‑refund tier‑1 requests with fraud checks

2Escalate outages with on‑call rotation in Slack

3Detect churn signals and open renewal tickets

4Translate 104 languages in real time — both ways

Explore automation

Measurable outcomes

Enterprise support, quantified.

12s

Median first response

Down from 4h 12m

64%

Tier‑1 auto‑resolved

Across 8.4M tickets

98.4%

CSAT after 90 days

Average across cohorts

$1.2M

Annual savings

Mid‑market cohort

Tickets deflected · 30d

0+42%

CSAT 98.4%

First reply 12s

Deflection 64%

JanAprJulOctDec

Rolling 12 months

CSAT vs. time‑to‑resolve

CSAT %

Median TTR

+26 pts

−95%

JanFebMarAprMayJunJulAugSepOctNovDec

Peak CSAT

98%

TTR reduction

−95%

Deflected

8.4M

Hours saved

412k

See it live

The queue never sleeps. Neither does the AI.

Every ticket is triaged, drafted and routed the moment it arrives — 24/7, across 104 languages, on every channel.

Live queue

All channels · 42 open

Payment failed on checkout

Sofia B. · billing

billing1m

SSO login failing on Okta

Ravi K. · auth

auth3m

Shipping delayed to Berlin

Lena F. · logistics

logistics8m

Can I switch to annual billing?

Marcus O. · billing

billing12m

Export CSV missing timezone

Yui T. · product

product22m

Where do I find invoices?

Amir S. · billing

billing31m

#48291Urgent

Refund not processed for order #48291

Hi — I returned the item on Tuesday and still haven't received my refund. Order was placed on the 12th.

Emma Reyes

Gold customer · 3y

billing

Suggested replyOn-brand · Empathetic

Hi Emma — thank you for your patience. I can see your return arrived at our warehouse yesterday. I've just released the refund for $128.40 and it should land in your account within 3–5 business days.

3 sources cited

Chat

Voice

Web

In-app

Community

Integrations