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AI Reply Generator

Drafts your customers actually love.

Empathetic, accurate, on‑brand replies with citations — generated in a second, in the language your customer wrote in.

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Capabilities

Everything you need, nothing you don't.

Brand voice
Trained on your top‑performing replies. Formal, playful, technical — configurable per channel.
Cited answers
Every claim links back to the source doc, ticket or CRM record.
104 languages
Native‑quality replies with cultural nuance, not literal translation.
Persona aware
Adjusts tone for enterprise buyers, SMBs, developers, or end‑users.
Policy guardrails
Never promises what you can't deliver. Refund limits, SLA, disclosure — enforced.
One‑click send
Approve, edit, or fully automate at your chosen confidence threshold.
Interface

Every reply, indistinguishable from your best agent.

Because it learned from them.

Suggested replyOn-brand · Empathetic
Hi Emma — thank you for your patience. I can see your return arrived at our warehouse yesterday. I've just released the refund for $128.40 and it should land in your account within 3–5 business days.
3 sources cited
Live conversationonline
EM
Any update on my refund? It's been almost a week.
AI
Hi Emma — thanks for your patience. Your refund of $128.40 has just been released.
EM
Oh, amazing — thank you so much!
Why teams love it

Outcomes, not outputs.

01
82% send‑as‑is
Drafts sent without edits after 30 days of tuning.
02
1.2s median
From ticket arrival to draft ready — including retrieval.
03
+18 NPS
Customers rate AI‑drafted replies higher than macros.
04
0 hallucinations
Grounded generation with mandatory citation.
Inside the Reply Generator

Grounded drafts, in your voice, in 1.2 seconds.

Reply generation is a five‑stage pipeline. Every claim is grounded, every draft is policy‑checked, every send is auditable.

  1. STEP 01
    Read the full thread

    The model ingests the entire conversation, customer profile, order data and previous commitments before writing a single word.

    • Full multi‑turn context
    • CRM + order attached
    • Prior promises tracked
  2. STEP 02
    Retrieve cited evidence

    Vector + keyword retrieval pulls the exact passages the reply may cite. Nothing outside the retrieval set is used.

    • Grounded generation only
    • Inline source URLs
    • Freshness‑aware ranking
  3. STEP 03
    Draft in your brand voice

    Tone is tuned per brand, per channel, per segment. The draft matches your macros without the macro rigidity.

    • Per‑brand tone profiles
    • Reading level control
    • Empathy dialing
  4. STEP 04
    Translate, natively

    Round‑trip translation across 104 languages preserves tone and technical terminology.

    • Domain‑adapted glossaries
    • Two‑way in one thread
    • Locale‑correct formatting
  5. STEP 05
    Guardrail then send

    PII masking, policy checks, required disclosures and confidence thresholds decide auto‑send vs human review.

    • Configurable thresholds
    • Mandatory human on high‑risk
    • Full pre/post audit
Workflow diagram
1Read2Retrieve3Draft4Guardrail5Send
Avg. setup
3 weeks
SLA
99.99%
Regions
12
FAQ

Answers, before you ask.

Can we set a confidence threshold?+

Yes — auto‑send above a threshold, otherwise draft for human review. Tunable per intent and channel.

What about compliance?+

PII redaction, policy enforcement and required disclosures are enforced pre‑send. Full audit log.

Can it handle multi‑turn conversations?+

Absolutely — the model has full thread context and remembers earlier commitments.

Give your support team an unfair advantage.

Buy 50 credits. Deploy in a day. Measure lift in your first week.

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