Refund Policy

Framer operates on a prepaid credit model. We aim for a simple, predictable refund process:

• You only pay for what you use — unused credits stay on your balance.
• We refund the unused portion when required by law or when we materially fail to deliver the Service.
• We do not refund credits that have already been consumed by AI processing.

Consumers in the European Union and the United Kingdom have the right to withdraw from a distance contract within 14 days of purchase. Because the Service starts immediately after credits are added, you expressly consent to immediate performance at checkout and, to the extent Service has been provided, you lose your right to withdrawal for that portion. Any unused credits will be refunded to your original payment method within 14 days of a valid withdrawal notice.

For business customers, refunds are available in the following situations:

• Framer terminates the account without cause — remaining credits refunded pro rata.
• A material Service disruption exceeds the availability commitment in the SLA — service credits issued as described in the SLA.
• Duplicate or clearly erroneous charges — refunded in full within 10 business days of verification.

Refunds are not issued for change of mind, unused features, dissatisfaction with AI-generated output quality outside our published accuracy benchmarks, or account termination for material breach.

Email [email protected] from the address associated with the workspace and include:

• Workspace name and invoice number.
• Reason for the refund request.
• Preferred refund method (original payment method by default).

We acknowledge requests within 2 business days and complete review within 10 business days.

• Bank transfer refunds: 5–10 business days after approval, depending on your bank.
• Card refunds: appear on your statement within 5–10 business days.
• PayPal / Stripe wallet refunds: usually within 3 business days.

Please contact us before initiating a chargeback — we can almost always resolve the issue faster. Fraudulent chargebacks may result in suspension of the workspace and collection of associated fees.

Refunds are issued in the currency of the original payment. Any exchange-rate difference caused by your card issuer or bank is not our responsibility. Where applicable taxes (e.g. VAT) were collected, we will refund the tax portion together with the principal amount.

We may update this Refund Policy from time to time. Purchases made before an update remain governed by the version that was in force at the time of purchase.