framer
Enterprise

Global scale. Local nuance.

Multi‑brand, multi‑region, multi‑tenant. Governance, procurement, and evidence — all handled by design.

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The problem

What breaks at your scale.

  • 01Twelve brands, thirty helpdesks, no shared insight.
  • 02AI initiatives stuck in six‑month procurement cycles.
  • 03Data residency requirements block innovation.
  • 04M&A adds a new support stack every quarter.
Tickets deflected · 30d
0+42%
CSAT 98.4%
First reply 12s
Deflection 64%
JanAprJulOctDec
Outcomes

Measured lift, not vibes.

1
Contract, all brands
3
Regions of residency
$4.8M
Annual savings
6wk
To go live
Use cases

Where Framer shines.

Brand isolation
Separate voices, taxonomies and models — one org, one bill.
M&A onboarding
Stand up new brands in weeks, migrate KB and history automatically.
Executive rollups
Consolidated CSAT, deflection and cost dashboards for the CX org.
How it works for enterprise

A rollout built for procurement, security and scale.

Multi‑brand, multi‑region, multi‑BU. Framer ships with the controls your CISO, GRC lead and CFO all sign off on before you go live.

  1. STEP 01
    Discovery & landing zone

    A joint architecture doc maps your BUs, brands, regions and helpdesks to a single Framer tenancy with clean isolation.

    • Per‑BU workspaces
    • Per‑brand tone profiles
    • Consolidated billing
  2. STEP 02
    Security review, on your timeline

    MSA, DPA, SOC 2, ISO 27001, pen test summaries and pre‑filled questionnaires ready on day one.

    • Vendor kit ready
    • Two‑call CISO review
    • Named security POC
  3. STEP 03
    Regional deployment

    Deploy in EU, US, UK, APAC or your VPC. Data residency enforced at the storage and inference layer.

    • 12 regions
    • BYOK / HYOK
    • mTLS to your VPC
  4. STEP 04
    Phased rollout by BU

    Ship one business unit at a time behind feature flags with dedicated success and change‑management support.

    • Named CSM + solutions engineer
    • Weekly rollout reviews
    • Rollback by BU
  5. STEP 05
    Ongoing governance

    Executive dashboards, SIEM streams, quarterly business reviews and roadmap alignment sessions.

    • Immutable audit to SIEM
    • QBRs with roadmap input
    • Financially‑backed SLA
Workflow diagram
1. Discovery + scoping2. Security review3. Regional deployment4. Rollout by BU5. Ongoing governance
Avg. setup
3 weeks
SLA
99.99%
Regions
12
"Framer unified twelve brands under one AI backbone. Our procurement team hasn't stopped smiling."
Rafael Costa — SVP Global CX, Polaris Group
FAQ

Common questions from this industry.

Procurement?+

MSA, DPA, security package and pen tests ready. Vendor questionnaires pre‑filled.

Data residency?+

EU, US, APAC dedicated deployments. Data never leaves the chosen region.

Custom SLA?+

99.99% uptime with financially‑backed SLA credits available.

Give your support team an unfair advantage.

Buy 50 credits. Deploy in a day. Measure lift in your first week.

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